what I have been building
6,532 contributions in the last year, across the products I design, build and run.
9 years running Google Workspace at iwoca and Medik8, 6 of them as Super Admin for 500+ people across five global offices. I owned the whole function rather than a slice of it: governance, security, automation, the joiner, mover and leaver process end to end, and the support queue itself.
A Mac-first fleet on Mosyle, SimpleMDM and Apple Business Manager, with Windows and ChromeOS alongside it. 250+ people onboarded, Snipe-IT in from day one to replace a spreadsheet, and Jira Service Management running the queue. ISO 27001 in practice rather than in theory.
The work I care most about is the work that removes work. Categories on every ticket so you can see what keeps coming back, then turning those into a knowledge base article or an automation until they stop arriving. Lately I have been building the tools I wanted to use, which is what the projects are.
6,532 contributions in the last year, across the products I design, build and run.
Notes on running Google Workspace at scale, from administering it from 2016 to 2025.